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Better Sound Ltd

The all important legal bits

Privacy Policy

Better Sound Limited is committed to the protection of your personal information. Policies and procedures have been designed to ensure your best protection at all times. We recognise the concerns our customer's have about the information that is collected from them and subsequently what we do with that information.


This statement is to provide you with reassurance and information about our use and protection of your information.


Information that is collected and how it is used

If you register with us you will be asked to provide some basic information concerning your business, such as your name, company name, e-mail details and phone number. When we contact you we may also ask for more general information about the business and your knowledge of us. We may also ask for financial information for the purposes of setting up the necessary account facilities.

Where you hire or purchase items, we may request your credit card number to conclude the transaction and/or your address to ensure proper delivery.


We request this information to deliver to you the best service we can. In addition, we use the information collected from you to help maintain accurate accounts, provide and change services and billing, answer your enquiries, market services and products, and generally to help make our services useful to you.


Disclosure of Information

We undertake not to share with or disclose or sell any personally identifiable information collected by us via the website or by our employees with third parties, unless we have your consent to do so. The only time we would disclose information is where:

  • We are required to do so by law
  • We believe it is necessary to protect the rights or property of Better Sound Limited, a customer or a member of the public
  • We feel it is necessary under our Conditions of Business


Accessing or Updating Your Personal Information

Only authorised personnel of Better Sound Limited have access to your personal information, which is kept in a secure environment. If you need to access your personal information or need to change this information, please contact us by email or writing to us



The use of cookies is an industry standard and are widely used. A cookie is a small text file which is stored on your computer. We also use cookies to store certain information. Cookies can make using our website easier by storing information about your preferences. If you would rather not receive cookies you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Most Internet browsers are pre-set to accept cookies.


Responsibilities of the Customer

Please keep in mind that no information transmitted over the Internet can be guaranteed to be completely secure. Whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from our online products or services. These activities are conducted at your own risk. Once we receive your transmission, we make our best effort to ensure its security.


Also please remember that you are responsible for maintaining the secrecy of your username, and passwords.


Links to external websites

External links are selected and reviewed when the page is published. However, Better Sound Ltd is not responsible for the content of external websites. This is because:

  • Better Sound Ltd does not produce them or maintain/update them
  • Better Sound Ltd cannot change them
  • They can be changed without the knowledge or agreement of Better Sound Ltd.


Some of our external links may be to websites which also offer commercial services, such as online purchases. We accept no liability for these or any site.


The inclusion of a link to an external website from Better Sound Ltd should not be understood to be an endorsement of that website or the site's owners (or their products/services).


Conditions of Business

A signed copy of our Conditions of Business are a requirement for all new customer's.


These can be found here.


A signed paper copy is required - scanned copies without signature are not acceptable.