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(excluding public holidays)
The professional rental company the professionals use
Better Sound Ltd
Better Sound Ltd is committed to maintaining the trust and confidence of its customers. In particular, we do not sell or trade Customer’s details.
When you place an order with us, the information gathered (name, address, email and contact number) will be stored on the Better Sound bookings system.
The information will only be processed for the purposes of providing you with the goods you have ordered. Your details will be kept for a period of up to 7 years to expedite any further orders you may request us to supply.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collate. Access to your personally identifiable information is kept secure and is limited to specific authorised personnel only.
We will not distribute your personal information to any third party unless we are required to by law.
Better Sound does not share your personal data with third parties except for the purposes of equipment transportation.
Credit/debit card payments are processed via 3rd party merchant services. Better Sound Ltd and the merchant services provider are both PCI DSS compliant.
Financial records – paper-generated receipts – are kept in line with the statutory requirement.
Presently we do not use your data for marketing purposes (marketing services and goods to you). If we should change this policy in the future then you may ask us to refrain from doing so at any time.
You have the right to request copies of any information we may hold on you (a small fee of £10 may be charged). We will reply after we have confirmed your identity and as soon as is practical.
Please be aware the we operate a CCTV network for the purposes of crime prevention, detection and Staff safeguarding. Where a data subject can be identified, images will be processed as personal data.
This policy will be reviewed annually or sooner if necessary.
15/07/2020: policy reviewed. No changes were necessary.
20/05/2019: policy reviewed. Minor amendments to wording were made for the purposes of clarity.
24/05/2018: policy was created.