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(excluding public holidays)

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Better Sound Ltd

Privacy Policy


This Privacy Policy sets out how we comply with the General Data Protection Regulation (GDPR). We have provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.


Better Sound Ltd is committed to maintaining the trust and confidence of its customers.

In particular, we do not sell or trade Customer’s details.


When you place an order with us, the information gathered (name, address, email and contact number) will be stored on the Better Sound bookings system.


The information will only be processed for the purposes of providing you with the goods you have ordered. Your details will be kept for a period of up to 7 years to expedite any further orders you may request us to supply.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collate.  Access to your personally identifiable information is kept secure and is limited to specific authorised personnel only.


We will not distribute your personal information to any third party unless we are required to by law.


Better Sound does not share your personal data with third parties except when using courier services as requested by yourself.


Please be aware that when we arrange delivery/collection, and/or postage, on your behalf, one of the following third party carriers may be contacted by us.

Addison Lee   TNT   The Royal Mail   Crawfords Of London   Palletways


Your name, address data, e-mail and contact number will only be used by these carriers in the course of the delivery/ collection of your goods as per our instructions and may not be used for any other purpose.


We will not share your payment details.


Better Sound Ltd does not use Cookies to collect or store customer information via its website. Similarly, we do not use any third party service providers to collect internet log information and/or details of visitor behaviour patterns.


We do not share your payment details.


Credit/ Debit card payments are processed via a stand-alone dial-out-only merchant terminal.

We do not store any card holder data in an electronic format, and only store the terminal generated paper cardholders and merchant receipts (these are not received electronically).


The receipts are stored securely and destroyed by cross shredding after 7 years.


You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at dataprotection@bettersound.co.uk

We will reply after we have confirmed your identity and as soon as is practical.


Please be aware the we operate a CCTV network for the purposes of crime prevention, detection and Staff safeguarding.


Where a data subject can be identified, images will be processed as personal data.


This policy was created on 24.05.18. This policy will be reviewed annually or sooner if necessary.