New accounts and important notes
Setting up a Business account
- We require an official order on company headed paper detailing your requirements.
- A filled in copy of our 'Conditions of Business' form must be signed by an authorised person and returned to us: see them here.
- A copy of your 'Goods In Trust'/ 'All Risks' insurance must be supplied, either by email or fax or on collection of the equipment.1
- The hire charge, and any transport costs, must be paid before the hire.
- The second hire must have an official order (as will all subsequent hires) and be paid for.
Setting up a Personal account or hiring for once only
- For the first hire, the equipment must be collected from our premises.
- At this time, a passport or photo driving licence or other recognised photo identification, must be presented.2
- Two utility bills showing that the client resides at the stated address will also be required.
- A filled in copy of our 'Conditions of Business' form must be signed and returned to us: see them here.
- The first two hires must be paid for on or before the hire collection commences.
- A copy of your 'Goods In Trust' or 'All Risks' insurance must be supplied, either by email or fax or on collection of the equipment, OR a deposit set at a level determined by the replacement value and its area of use (see Methods of Payment).
Methods of payment
- Our preferred method of payment is by debit card.
- When payment is made by credit card for the deposit, a surcharge will apply to cover card processing fees (details available on request).
- Should the value of any damages or missing items or extended hire be greater than the deposit then we will discuss with the client how this will be paid for.
- BACS payments are accepted for the hire and full deposit, as long as monies are received into our bank account before release of the equipment.
- If payment for the hire is by cash then some other form of surety for the safe return of the equipment will be needed.
1 If this is not available then a deposit, set at a level determined by the replacement value and its area of use, will be needed.
2 If the circumstances dictate that the person cannot attend in person, e.g. because of locality, other arrangements may be
permitted but stringent rules apply.